How MozaIK Onboard Pro Simplifies Client Onboarding for Financial Institutions

In the financial world, onboarding new clients typically involves multiple steps, detailed checks, and paperwork. These processes can be time-consuming, expensive, and prone to mistakes. That’s where MozaIK Onboard Pro comes in. This module is designed to simplify, speed up, and enhance the onboarding experience for financial institutions.

Let’s break down exactly how Onboard Pro works and what makes it effective in simple terms.

Online Self-Onboarding for Clients

One of the key features of Onboard Pro is that it allows online self-onboarding. This means new clients can register and submit their details without needing to visit a branch or wait for manual assistance.

Everything happens online:

• Clients can fill out forms themselves.
  
• They can upload their documents directly.
  
• They can complete the process at their own pace, from anywhere.
  

This reduces the workload on staff and makes the experience smoother for clients.

Different Onboarding Scenarios:

Onboarding is not the same for every type of client or institution. For example:

• Onboarding a 90-year-old private banking client might involve in-person meetings with assistance from a relationship officer.
  
• Opening a retail account (like a Revolut account) is often expected to be completed entirely online in under a few minutes.
  

With MozaIK OnBoardPro, both scenarios and everything in between can be supported. The system handles quick, single-session onboarding or longer, multi-step processes that might span several days (including registering, receiving credentials, and completing additional verifications).

Legal and Contract Security

A crucial part of onboarding is securing the legal, functional, and visual content of account opening contracts.

• Contracts in MozaIK OnBoardPro are built and configured by business experts to ensure compliance (not just copied and pasted from Word templates).
  
• This prevents legal issues and avoids the need for excessive document reviewers in large organizations.
  

All collected data is in XML format, allowing it to be directly injected into the core banking system or any other internal system, saving time and avoiding duplicate data entry.

Auto-Creation of Forms for New Clients

Onboard Pro can create forms. This means that as soon as a new client’s data is received, the system can automatically generate a form for them to fill out based on pre-defined templates.

This has several benefits:

• No need to manually draft these forms.
  
• Reduces waiting time for clients.
  
• Ensures consistency.
  

Everything is fast, digital, and ready to go — saving time and reducing manual errors.

Fully Dynamic and Configurable Workflow

The onboarding process varies from organization to organization. Different institutions have varying rules, procedures, and approvals. That’s why MozaIK Onboard Pro offers a fully dynamic and configurable workflow.

This means:

• You can customize each step of the onboarding journey.
  
• You can decide which forms need to be filled out.
  
• You can set up checks, reviews, and document uploads as needed.
  

Let’s explore what’s included in this dynamic workflow:

eFormulaire

This is a digital form that clients fill out during onboarding. It collects key information such as:

• Name
  
• Contact details
  
• ID numbers
  
• Employment information
  
• Any other required data
  

Because it’s digital, the data is captured accurately and stored securely. There’s no need for paper forms or manual entry.

eQuestionnaire

In addition to standard forms, MozaIK OnBoardPro supports grouped scoring — for example, grouping multiple MiFID questions to automatically determine a client’s investment profile and generate the relevant mandate.

These might include:

• Financial background
  
• Source of income
  
• Risk profile
  
• Investment preferences
  

These questionnaires are fully customizable. You can ask the questions that matter to your business.

Upload of Documents

During onboarding, clients are often required to submit documents like:

• National ID
  
• Proof of address
  
• Bank statements
  
• Salary slips
  

Onboard Pro allows clients to upload these documents directly through the platform. This removes the need for email attachments or physical document drop-offs.

The system can also:

• Review the document.
• Confirm if all required documents have been submitted.

Call to Any External Service

Sometimes, onboarding requires checks with external systems. For example:

• Verifying ID numbers with government databases.
• Performing credit checks.
• Running Know Your Customer (KYC) validations.
  

MozaIK Onboard Pro can connect to any external service as part of the onboarding workflow. 

You don’t need to switch platforms or log in elsewhere; it’s all automated within the onboarding flow.

Reduces the Cost of Onboarding

Traditional onboarding can be expensive. Think of all the time spent:

• Manually collecting data
• Verifying documents
• Drafting and signing contracts
• Entering client info into systems
  

With MozaIK Onboard Pro, these tasks are automated. This leads to significant cost savings, including:

• Less staff time required
• Lower printing and courier costs
• Fewer errors that need correction
  

By going digital and automating tasks, your institution saves both time and money.

Reduces the Chances of Errors

Manual onboarding often leads to mistakes:

• Typing errors
• Missing documents
• Wrong contract versions
• Incomplete data
  

With Onboard Pro:

• Forms are validated in real time.
• All required fields must be completed.
• Contract templates are standardized.
• Data is pulled directly from submitted information.
  

This reduces human error and ensures that every client record is complete and correct.

Speeds Up the Process

One of the most important benefits of MozaIK Onboard Pro is speed. By automating every step from data collection to document uploads to contract generation, the time to onboard a new client is significantly reduced.

Instead of taking days or weeks, onboarding can now be done in:

• A few hours (in simple cases)
• A few clicks (if data is pre-filled)

This faster process makes clients happier and helps your team work more efficiently.

Summary of MozaIK Onboard Pro Features

Here’s a quick summary of what Onboard Pro offers:

Feature	Benefit
Online self-onboarding	Clients onboard themselves without manual help
Auto-generated forms	Fast and accurate form creation
Dynamic, customizable workflow	Tailored to your organization’s onboarding needs
eFormulaire	Captures client information digitally
eQuestionnaire	Gathers additional, customizable insights
Document upload	Easy and secure submission of required documents
External service calls	Integrates with ID checks, KYC, credit checks, and more
Error reduction	Digital checks ensure data accuracy
Cost reduction	Less staff time, fewer errors, and no paperwork
Process speed-up	Faster onboarding from start to finish

Conclusion:

Onboard Pro is a smart and powerful module designed to enhance the onboarding process for any financial institution, improving the way it brings new clients on board. It (removes the need for paperwork, reduces costs) makes the process faster and more reliable.

With online self-onboarding, automatic contract generation, and a fully customizable workflow, Onboard Pro helps financial businesses stay efficient and professional — all while offering a smooth experience for clients.

Whether you’re dealing with hundreds of new clients or just a few high-value accounts, Onboard Pro ensures that every onboarding is done right, every time.