Jiway’s CSR Commitment: Building a Responsible Digital Future

Jiway SA, a Luxembourg-based IT services and software development company with over 20 years of experience, has always prioritized not only delivering cutting-edge digital solutions but also creating a positive impact on society, employees, and the environment. With the rise of fintech, Jiway now integrates responsible financial technology solutions into its CSR framework, ensuring innovation is balanced with ethics and sustainability.

A Strong Foundation Built on Values

Jiway stands for transparency, fairness, respect for people, and high-quality work. The company follows strict ethical standards and rejects any form of corruption or unfair practices. Employees are motivated to act with honesty and responsibility in all professional relationships.

Human well-being is a core priority at Jiway. The company promotes open communication, teamwork, and a healthy work-life balance. This people-first approach helps create a positive and inclusive work environment where everyone feels valued.

Leadership Driving CSR and FinTech Responsibility

Jiway’s CSR strategy for 2025–2027 is led directly by CEO Maroun Tabet and coordinated by CSR Delegate Anne Charlier, ensuring that social responsibility remains a core business priority rather than a peripheral activity. This leadership structure enables Jiway to systematically plan, monitor, and enhance its environmental, social, and governance (ESG) initiatives.

In the fintech domain, Jiway leverages this leadership approach to ensure that digital financial solutions are safe, inclusive, and sustainable. Ethical oversight guarantees that fintech products comply with data protection regulations, financial security standards, and responsible investment principles.

Employee Well-Being and Development

Jiway believes that responsible innovation starts with empowered employees. Between 2021 and 2024, numerous initiatives strengthened team bonding and workplace satisfaction. Activities such as team breakfasts, annual gatherings, birthday celebrations, and festive events foster a sense of community and trust.

For digital services teams, Jiway provides targeted training programs to develop technical skills while promoting responsible practices. Internships and mentorships give young professionals experience in ethical tech, preparing them to create impactful digital innovations.

Promoting Fair Work and Career Growth

Jiway supports long-term employment with permanent contracts and clear career paths, offering job stability and contributing to social stability. Continuous professional development is a cornerstone of Jiway’s culture. Employees are encouraged to participate in social initiatives, volunteer activities, and programs that promote sustainable digital practices.

Training is also aligned with emerging trends in digital services. Jiway ensures that employees are prepared to design solutions that are secure, environmentally conscious, and socially responsible.

Ethical Governance and Responsible FinTech

Jiway maintains a strict ethics charter covering integrity, confidentiality, anti-corruption measures, and respect for human rights. By adhering to these standards, Jiway ensures that all business operations align with its ethical and social responsibility goals.

The company has signed the National Human Rights Pact, demonstrating its commitment to protecting human rights across all operations and partner networks. This is especially relevant in fintech, where handling financial data responsibly is critical to maintaining public trust.

Recognized CSR Standards

Jiway’s CSR initiatives are recognized and validated by respected labels and certifications. These include the ESR label, which recognizes overall social responsibility, the SDK label for responsible waste management, and the Responsibility Europe label, which reflects commitments to human rights, environmental protection, and ethical governance. Such recognition confirms that Jiway’s efforts are actionable, measurable, and effective.

Environmental Responsibility

Jiway actively works to reduce its environmental footprint. Digital processes minimize paper usage and support sustainable working methods. Employees are encouraged to adopt sustainable mobility solutions, including bicycles and electric vehicles, which reduce carbon emissions and promote personal health.

The Windhof office exemplifies Jiway’s eco-conscious design, featuring solar and wind energy, natural lighting, and green architectural elements. These measures illustrate Jiway’s commitment to creating a cleaner, greener future alongside digital innovations.

Responsible Digital Practices

Jiway is also taking steps to make its digital infrastructure more responsible. The company plans to review the origin of its computers and assess the environmental impact of its cloud service providers. These actions help ensure that technology growth does not come at the cost of environmental harm.

Building Responsible Partnerships

Jiway incorporates social, ethical, and environmental criteria when selecting suppliers. Partners are picked for their commitment to fair labor practices, respect for human rights, and environmental responsibility. Those actively contributing to sustainable development are recognized and supported, creating a network of responsible innovation.

CSR Strategy 2025–2027

Jiway’s roadmap focuses on five pillars: human development and inclusion, ecological transition, ethical governance, sustainable growth through innovation, and strong stakeholder partnerships. Digital solutions are embedded within these pillars, ensuring that technological growth supports ethical practices, environmental care, and social inclusion.

Transparency and Reporting

This CSR report covers Jiway’s non-financial performance from 2021 to 2024, marking the company’s first official ESG publication. It adheres to international standards such as GRI and AA1000, ensuring transparency and accountability. Regular follow-up reports will track progress and maintain stakeholder trust.

Moving Forward with Purpose

Jiway views corporate social responsibility not as an obligation but as a conviction. Through responsible governance, care for people, environmental stewardship, and digital solutions, Jiway builds a sustainable and inclusive future. By combining innovation with strong values, the company demonstrates that business success and social responsibility can grow together, today and for generations to come.

For a detailed view of Jiway’s sustainability initiatives, certifications, and ESG commitments, download the full report below: